Frequently asked questions about H-A Hoteles San Mateo

Frequently asked questions about H-A Hoteles San Mateo

 What services are in the rooms at H-A HOTELES SAN MATEO?

All our rooms have their own air conditioning, black-out curtains, individual gel and shampoo kit, welcome bottles of water, in addition to having the highest quality cleaning and sanitization provided by our own team.

 Are there cleaning services in the rooms at H-A HOTELES SAN MATEO?

The cleaning service is daily as well as that of our reception team, available 24 hours in customer service, 7 days a week and from 09:00 a.m. to 8:00 p.m. in person.

 What time can I check in and out of H-A HOTELES SAN MATEO?

The entrance to the apartments is from 2:00 p.m. on the day of arrival. On the day of departure, the apartment must be vacated before 12 noon.

 Who will be there to assist us upon our arrival at the H-A HOTELES SAN MATEO?

We have customer service 24 hours a day, 7 days a week and in person from 09:00 a.m. to 8:00 p.m., 7 days a week, so the attention and assistance of our staff are assured. Entries outside of these hours will be remote check-in using an access code to the hotel. You can check-in online from the moment you make your reservation through our platform.

  Is there a breakfast service at H-A HOTELES SAN MATEO?

Yes, our free UNattended breakfast is served daily from 9 to 12 in the morning in our cafeteria. If you need help, you can ask the receptionist to help you or reposition the food.

  Is there a kitchen at H-A HOTELES SAN MATEO?

Our establishment has a kitchen that is available to guests upon request. The cleaning of the utensils used is the responsibility of the client.

 Is there parking for clients at H-A HOTELES SAN MATEO

We do not have our own parking but there is a public parking in front of the hotel. We have discount vouchers for our clients that can be exchanged in the car park. 8 hour, 12 hour or 24 hour vouchers. All have an added cost to the reservation.

  Are there rooms adapted for people with reduced mobility at H-A HOTELES SAN MATEO?

Although our rooms are adapted for people with reduced mobility, we sincerely believe that the hotel is NOT the most appropriate for it due to the size of the rooms.

  Can we get to H-A HOTELES SAN MATEO by public transport from the Atocha Almudena Grandes station?

From the Atocha Almudena Grandes train station, take line 1 towards Estación de Tribunal (6 stops). Once you arrive at the Tribunal Station, you have to walk 400 meters to Calle San Mateo 21.